FREQUENTLY ASKED QUESTIONS

Is the finished pottery food-safe?
Finished Product

Yes! You are able to safely eat and drink out of your hand painted pottery!

What is the difference between a Clay Impression and a Painted Print?
Finished Product

A Clay Impression is where we press your child's print directly into soft clay, creating a detailed impression right into the pottery. With a Painted Print, we paint your child's print and stamp it onto an already-made piece of pottery. Both options are then hand painted by our custom artist to create a one of a kind piece of pottery with your child's print.

I'm nervous about the print kit. What if I make a mistake?
Print Kit

We have designed our print kits to be easy to complete, with almost no mess! Each kit includes written, photo, and video instructions to help ensure the perfect prints, along with tips and tricks to help you along the way. The best part, you can redo the prints until you are satisfied. Simply dampen your hands with water and shape the mold back into a ball. At this point, you can start from step one in getting the prints, or seal the ball back into its original packaging. We recommend using the resealed mold within 3-4 days. Reach out on social media or live chat for any assistance you may need.

Is the print kit material toxic?
Print Kit

No. All our mold material is completely non-toxic, dye-free and water soluble.

I want to include kids from a different household to create a piece for Grandma. Is that possible?
Ordering

Yes! Each family should order their kits and any pottery they would like. Include a note in the notes section of your order telling us which piece should include prints from outside your order. We will then be in touch to gather all the specific details.

Can you ship internationally?
Shipping

We cannot ship internationally at this point. We can only ship in the 48 contiguous states.

What if my pieces are broken in shipping?
Shipping

We do our very best to package each piece to avoid damage in shipping, however, accidents do happen from time to time. If a piece arrives damaged, please take a photo of it and email us at support@printsandclay.com with your order number and attach the photo. We will recreate the piece for you and ship it out as soon and possible.

How long does it take?
Shipping

Once you place your order, we process shipping your print kits within 2-3 business days. Shipping via UPS typically takes 2-4 business days depending on location. The Print Kit process takes about 72 hours before it can be shipped back with our free return shipping label. This allows for the mold material to dry properly. Once we receive your print kits, our artists get to work creating your pieces, the painting process takes about 5-6 weeks.

Is the finished pottery food-safe?
Finished Product

Yes! You are able to safely eat and drink out of your hand painted pottery!

What is the difference between a Clay Impression and a Painted Print?
Finished Product

A Clay Impression is where we press your child's print directly into soft clay, creating a detailed impression right into the pottery. With a Painted Print, we paint your child's print and stamp it onto an already-made piece of pottery. Both options are then hand painted by our custom artist to create a one of a kind piece of pottery with your child's print.

I'm nervous about the print kit. What if I make a mistake?
Print Kit

We have designed our print kits to be easy to complete, with almost no mess! Each kit includes written, photo, and video instructions to help ensure the perfect prints, along with tips and tricks to help you along the way. The best part, you can redo the prints until you are satisfied. Simply dampen your hands with water and shape the mold back into a ball. At this point, you can start from step one in getting the prints, or seal the ball back into its original packaging. We recommend using the resealed mold within 3-4 days. Reach out on social media or live chat for any assistance you may need.

Is the print kit material toxic?
Print Kit

No. All our mold material is completely non-toxic, dye-free and water soluble.

I want to include kids from a different household to create a piece for Grandma. Is that possible?
Ordering

Yes! Each family should order their kits and any pottery they would like. Include a note in the notes section of your order telling us which piece should include prints from outside your order. We will then be in touch to gather all the specific details.

Can you ship internationally?
Shipping

We cannot ship internationally at this point. We can only ship in the 48 contiguous states.

What if my pieces are broken in shipping?
Shipping

We do our very best to package each piece to avoid damage in shipping, however, accidents do happen from time to time. If a piece arrives damaged, please take a photo of it and email us at support@printsandclay.com with your order number and attach the photo. We will recreate the piece for you and ship it out as soon and possible.

How long does it take?
Shipping

Once you place your order, we process shipping your print kits within 2-3 business days. Shipping via UPS typically takes 2-4 business days depending on location. The Print Kit process takes about 72 hours before it can be shipped back with our free return shipping label. This allows for the mold material to dry properly. Once we receive your print kits, our artists get to work creating your pieces, the painting process takes about 5-6 weeks.